Our dedicated customer service team is here to help.
Whether you would like an update on your order, further information on a product or to leave feedback, please choose from the below contact methods and we will be happy to answer your questions.
If your enquiry is regarding an existing order then please have your order reference number ready to hand. This is a number beginning OGB which can be found in the subject line of any email we have sent you.
Please feel free to call us and we will be happy to help with any enquiries.
We operate an answer phone service outside of our office hours. If you would like to leave a message, a member of our team will contact you back when we reopen. Alternatively, please feel free to email using the details below.
Please note, we are unable to take telephone orders due to payment security.
When emailing, please quote your order reference number and name the order was placed under. This will help us deal with your enquiry as efficiently as possible. If you do not have your order reference then please state your delivery address, including postcode.
We aim to respond to emails within 24 hours but this can be longer during busier periods. We try to reply within two working days to emails sent over weekends or bank holidays.
Mon-Fri: 8:30am - 5:30pm
Bank Holidays: Closed
If you prefer to write to us then please quote your order reference and name the order was placed under.
Please note, this is our office address and therefore not all returns come back here. If you wish to return your order, please give us a quick call or email beforehand and we will be happy to provide you with the correct address to use.
2-4 Bentley Way
Royal Oak Industrial Estate
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You can also reach out to us on our social media channels, where our team aim to answer any queries within 24 hours. This can be longer during busier periods and for messages sent over weekends or bank holidays, we aim to reply within two working days.